Ledger.com/Start® | Getting Started – Ledger Support
Safely managing cryptocurrency begins with a secure foundation. As digital assets become an essential part of modern finance, protecting private keys from online threats is critical. Ledger®, a global leader in hardware wallet technology, offers trusted solutions designed to keep crypto assets secure. The official onboarding and help portal, Ledger.com/Start®, is the recommended place to begin setting up a Ledger device. This Ledger Support guide explains how to get started correctly, why the official setup process matters, and how to maintain long-term security for your crypto.
What Is Ledger.com/Start®?
Ledger.com/Start® is the official setup and support page created by Ledger to help users initialize their hardware wallets securely. It provides step-by-step instructions, authentic software downloads, and safety checks to ensure that every Ledger device is configured properly.
Through Ledger.com/Start®, users can:
Download the official Ledger Live application
Verify and update device firmware
Set up a new Ledger wallet securely
Access Ledger Support resources and guidance
Using this official page helps protect users from phishing attempts, fake software, and counterfeit devices.
Why the Official Ledger Support Setup Is Important
Ledger devices are designed to keep private keys offline using advanced hardware security. However, even the most secure device can be compromised if setup is done incorrectly or through unofficial sources.
Starting at Ledger.com/Start® ensures:
Your Ledger device is genuine and untampered
Firmware authenticity is verified
Recovery information is generated safely
You retain complete control over your assets
Security mistakes made during setup can be irreversible, which is why Ledger Support strongly recommends following the official process from the beginning.
Step 1: Unbox and Inspect Your Ledger Device
Before connecting your Ledger wallet, carefully inspect the packaging. A genuine Ledger device arrives sealed and unused. If you notice broken seals, missing components, or signs of prior use, do not proceed.
Inside the box, you should find:
The Ledger hardware wallet (Nano S Plus or Nano X)
A USB cable
Recovery phrase cards
Getting started documentation
Ledger will never provide a device with a pre-written recovery phrase.
Step 2: Go to Ledger.com/Start®
Open a trusted browser and manually type Ledger.com/Start® into the address bar. Avoid clicking links from emails, search ads, or social media, as scammers often impersonate Ledger Support pages.
On Ledger.com/Start®, you will be guided to:
Select your Ledger device model
Download Ledger Live
Follow official setup instructions
This page serves as the secure gateway between your hardware wallet and Ledger software.
Step 3: Download and Install Ledger Live
Ledger Live is the official application used to manage Ledger hardware wallets. It acts as a control center for your crypto while ensuring that private keys remain protected on the device.
Ledger Live allows you to:
Send and receive cryptocurrency securely
View portfolio balances and performance
Install and manage apps for supported coins
Update firmware safely
Always download Ledger Live only through Ledger.com/Start® to avoid fake or malicious versions.
Step 4: Connect and Initialize Your Device
Once Ledger Live is installed, connect your Ledger device using the provided USB cable or Bluetooth (for supported models). Follow the on-screen instructions to initialize the device.
You will be asked to choose between:
Set up as a new device, or
Restore from recovery phrase
New users should select “Set up as a new device.” During this step, private keys are generated securely within the Ledger device and never leave it.
Step 5: Choose a Secure PIN Code
Ledger Support requires users to set a PIN code during initialization. This PIN protects the device from unauthorized physical access.
Important PIN security notes:
Choose a PIN that is hard to guess
Never share your PIN with anyone
Do not store your PIN with your recovery phrase
After several incorrect attempts, the device resets automatically, protecting your assets from brute-force attacks.
Step 6: Write Down Your Recovery Phrase
The most critical step in the Ledger setup process is recording your 24-word recovery phrase. This phrase is the only backup of your wallet and the only way to restore access if your device is lost, stolen, or damaged.
Ledger Support best practices include:
Write the words down by hand, in order
Store them offline in a secure location
Never take photos or screenshots
Never enter the phrase on websites or apps
Ledger will never ask for your recovery phrase, under any circumstances.
Step 7: Confirm the Recovery Phrase
After writing down the recovery phrase, Ledger Live will ask you to confirm it by selecting the words in the correct order. This ensures that you recorded the phrase accurately.
This verification step is essential. An incorrect or incomplete recovery phrase can result in permanent loss of funds if recovery is ever needed.
Step 8: Install Crypto Apps and Add Accounts
Once setup is complete, Ledger Live allows you to install apps for different cryptocurrencies directly onto your device. Each app enables support for a specific blockchain.
Using Ledger Live, you can:
Install apps for Bitcoin, Ethereum, and other assets
Add and manage multiple accounts
Send and receive crypto securely
Review transaction history
All transactions require physical confirmation on the Ledger device, ensuring an extra layer of security.
Using Ledger Support and Help Resources
Ledger.com/Start® also connects users to Ledger Support, where you can find:
Setup and troubleshooting guides
Firmware update instructions
Security advisories
Best practices for crypto safety
If you encounter issues, always rely on official Ledger Support resources and avoid third-party advice that asks for sensitive information.
Ongoing Security Best Practices
Getting started correctly is only the first step. Ledger Support recommends following these long-term security habits:
Always verify Ledger-related URLs
Keep Ledger Live and firmware updated
Never share your recovery phrase or PIN
Ignore unsolicited messages claiming to be Ledger Support
Store recovery backups in secure, separate locations
Your recovery phrase is your responsibility—protect it at all times.
Why Millions Trust Ledger®
Ledger is trusted by millions of users worldwide due to its strong security architecture and proven reliability. Ledger devices use certified Secure Element chips and a custom operating system to isolate private keys from online threats.
Key advantages include:
Offline private key storage
Secure Element technology
Broad cryptocurrency support
Regular security updates
By starting at Ledger.com/Start®, users ensure they benefit from Ledger’s security model exactly as intended.
Conclusion
Ledger.com/Start® | Getting Started – Ledger Support is the official and safest way to begin using a Ledger hardware wallet. By following Ledger Support’s step-by-step setup process, users protect themselves from scams, ensure device authenticity, and establish strong security habits from day one.